Shipping & Delivery
Where is my order?
Once our fulfillment team has packed and shipped your order, you should receive an email confirmation with tracking.
If you haven't received a shipping confirmation within 2 business days of placing your order feel free to shoot us an email to firstname.lastname@example.org.
Tracking says delivered. What do I do?
Does your tracking say "delivered" but you haven't received your package yet?
Start by checking in abnormal spots such as your porch, with your neighbors, leasing office of an apartment, etc. Every now and then the mail carriers leave packages in odd spots.
Occasionally mail carriers will mark a packaged delivered before the package is actually left at your shipping address. Please allow 2 business days after your order is marked "delivered" to see if it arrives slightly later than expected.
If your package still hasn't arrived and you aren't having luck finding it then please send us an email to email@example.com or fill out the contact form here. We'll get back to you ASAP!
How much does shipping cost?
Standard shipping on US orders is $4.49, but we offer free shipping on all US orders over $40!
International Shipping: We work with a variety of carriers to offer worldwide international shipping. Shipping is calculated at checkout for international orders based on your location.
What should I do if I received the wrong item(s)?
We aim to get the right product(s) sent out the first time, but we are only human and mistakes happen! We are so sorry if we sent you the wrong item and will get you the correct item ASAP.
Please send us an email to firstname.lastname@example.org with your Name, Order Number (#D-12345), a picture of the item you received, and a message about what you should have received. We'll reply ASAP and fix the issue!
What should I do if my item is broken?
If your order arrived broken:
Please send us an email to email@example.com with an image and your order number (#D-12345) so we can send you a replacement!
If your bracelet broke after wearing it:
Life happens! If your bracelet broke within 14 days of delivery we will send you a free replacement. If you are outside of the 14 day window, we offer a LIFETIME WARRANTY - $4 Replacement on all bracelets! To request either replacement, please send us an email with what happened, a picture, and your order number (#D-12345). We will help you get the issue fixed ASAP!
Do you offer international shipping?
Yes. We offer worldwide shipping!
Will I have to pay Duty, VAT, and other fees?
Duty (or customs tariffs) is set by the destination country customs authorities. Check your local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees.
Dorsal Bracelets holds no responsibility for any such charges, duties or value added taxes that may be imposed by any relevant tax authority and any such duties or value added taxes may be charged to and payable by customers in addition to the price stated for the goods on this site.
We get it, life happens! Sometimes a bracelet will get scratched, damaged, or comes untied. That's why every purchase includes our LIFETIME WARRANTY.
For just $4 + shipping, we will replace your bracelet with a brand new one! The replacement will be the exact same bracelet as the original purchase unless we are sold out. If sold out, you may choose any bracelet of equal or lesser value as your replacement.
To claim your $4 replacement, send us an email to firstname.lastname@example.org with your Order Number (#D-12345), Picture of Bracelet, and a note stating you would like to use the lifetime warranty.
* Did we mention, every replacement removes 1 pound of trash as well! *
Team Clean Ocean
What is Team Clean Ocean?
Team Clean Ocean is our $5 monthly membership to make it easier to clean the ocean on a monthly basis while also giving you some incredible perks.
What You'll Get:
- Remove 1 Pound of Ocean Plastic Monthly
- $5 Store Credit Added to Your Account Monthly
- 25% Off Every Purchase while a Member
Can I cancel?
Yes, this is a month-to-month membership that can be cancelled at anytime.
To cancel, log into your account and click 'manage subscription' on the right.
Can I be refunded once I cancel?
Unfortunately, we are not able to offer refunds on Team Clean Ocean memberships once you are charged for the month.
This is because you receive $5 store credit added to your account as soon as you are charged.
Does my store credit expire?
Yes, store credit expires 12 months after it is received each month.
Can I stack my store credit?
Yes! Log into your account and you can redeem your store credit for a gift card. Gift cards can be stacked at checkout AND this gives you the ability to give your gift card to a friend if you would like.
How do I get 25% off?
Once you have purchased a Team Clean Ocean membership and made your account, simply log into your account and all product prices will automatically become 25% off. Your Team Clean Ocean discount will automatically be applied at checkout.
When do I get my $5 store credit each month?
When you sign up for your Team Clean Ocean membership, $5 in store credit will immediately be applied to your account. After that, the $5 store credit will be applied on the same day you signed up.
(Example - you signed up March 15th. You will receive store credit on March 15th, April 15th, May 15th, etc.)
How do I redeem my store credit?
1) Log into your account. Click here.
2) Under the 'My Account' header, click "Manage Store Credit".
3) Look for "Redeem Credit" and you will be able to select how much store credit you would like to redeem.
4) Once you have selected an amount and clicked redeem a gift card code will populate in the chart.
5) You can now use this code at checkout to redeem store credit!