Shipping and Delivery

Once our fulfillment team has packed and shipped your order, you should receive an email confirmation with tracking.

If you haven't received a shipping confirmation within 2 business days of placing your order feel free to shoot us an email to support@dorsalbracelets.com.

Does your tracking say "delivered" but you haven't received your package yet? 

Start by checking in abnormal spots such as your porch, with your neighbors, leasing office of an apartment, etc. Every now and then the mail carriers leave packages in odd spots.

Occasionally mail carriers will mark a packaged delivered before the package is actually left at your shipping address. Please allow 2 business days after your order is marked "delivered" to see if it arrives slightly later than expected.

If your package still hasn't arrived and you aren't having luck finding it then please send us an email to support@dorsalbracelets.com or fill out the contact form here. We'll get back to you ASAP!

We work as hard as possible to get you your order ASAP! Our US fulfillment team works Monday - Friday (and 7 days a week during the holidays) to process, pack, and ship your orders within 1 business day of the order being placed. Standard USPS shipping is 3-5 business days once the order has been processed and packed. 

We currently do not offer expedited shipping. On average, orders typically arrive within 5 business days of the order being placed.

Standard shipping on US orders is $3.99, but we offer free shipping on all US orders over $30 (pre-tax)!

Standard international shipping is $15. We are always working with mail carriers to bring this cost down on international orders.

We aim to get the right product(s) sent out the first time, but we are only human and mistakes happen! We are so sorry if we sent you the wrong item and will get you the correct item ASAP.

Please send us an email to support@dorsalbracelets.com with your Name, Order Number (#D-12345), a picture of the item you received, and a message about what you should have received. We'll reply ASAP and fix the issue!

If your order arrived broken:

Please send us an email to support@dorsalbracelets.com with an image and your order number (#D-12345) so we can send you a replacement!

If your bracelet broke after wearing it:

Life happens! If your bracelet broke within 14 days of delivery we will send you a free replacement. If you are outside of the 14 day window, we offer a LIFETIME WARRANTY - $4 Replacement on all bracelets! To request either replacement, please send us an email with what happened, a picture, and your order number (#D-12345). We will help you get the issue fixed ASAP!

Yes, we ship worldwide! We offer standard international shipping with 8-14 day delivery. Shipping price calcualted at checkout.

Duty (or customs tariffs) is set by the destination country customs authorities. Check your local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees.

Dorsal Bracelets holds no responsibility for any such charges, duties or value added taxes that may be imposed by any relevant tax authority and any such duties or value added taxes may be charged to and payable by customers in addition to the price stated for the goods on this site.

Returns and exchanges

You can return your order for a refund within 21 days of the order being placed. A refund will be issued as soon as we receive your order back. We deduct a flat $4 fee for the return shipping and handling. Products must be unworn and not damaged.

Exclusions: We do not accept returns or exchanges on Metal Straws, Any Mystery Items, 144 Club Items, Sales Items, or Subscriptions.

To begin a return click here.

We are happy to offer free exchanges within 21 days of the order being placed. 

Store credit will be issued as soon as we receive your order back. Products must be unworn and not damaged.

Exclusions: We do not accept returns or exchanges on Metal Straws, Any Mystery Items, 144 Club Items, Sales Items, or Subscriptions.

Lifetime Warranty

We get it, life happens! Sometimes a bracelet will get scratched, damaged, or come untied. That's why every purchase includes our LIFETIME WARRANTY - $4 Replacement. 

This means for just $4 we will replace your bracelet with a brand new one! The replacement will be the exact same bracelet as the original purchase unless we are sold out. If sold out, you may choose any bracelet of equal or lesser value as your replacement.

We can only issue a $4 Replacement if you provide a photo of the damaged item. We're unable to replace lost or stolen items.

To claim your $4 Replacement, send us an email to support@dorsalbracelets.com with your Order Number (#D-12345), Picture of Bracelet, and a note stating you would like the $4 Replacement!

* Did we mention, every replacement removes 1 pound of trash as well! *

Ambassadors

A group of awesome people that help spread awareness about Dorsal. A Dorsal ambassador is an individual who believes in our mission of helping the ocean and the aquatic life. Whether that's a beach clean up or reducing your plastic use, we need to spark a movement to truly make an impact.

By becoming an ambassador you'll get access to 20% off all purchases, exclusive behind the scenes, and more!

To apply to be an Ambassador click here.

Simple, once an ambassador, always an ambassador!

We try to keep it as simple as possible. If you love being an ambassador why limit the time you are allowed to represent?

Absolutely not! We obviously would love for you to share Dorsal with as many people as possible, but we understand that life gets in the way. We encourage engagement but there are no sales requirements to remain a Dorsal Ambassador.